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General Customer Service

I called 262-CAR-WASH and was put in contact with a call center, how do I speak to the manager on site?

Our site managers are very busy helping our customers on site as well as working with their staff to produce quality service for our customers. The car wash is a loud, wet, and fast paced environment; so typically, managers are not available to take phone calls. To speak with a manager, visit one of our facilities and ask for the manager on duty. If that’s not an option, reach out to us via our contact page.

There was an issue with my service, what should I do?

Stop back in the car wash with the vehicle you washed and with your paid receipt as soon as it is convenient for you and ask to speak with a manager. If that’s not an option, reach out to us via our contact page. We have a clean car guarantee, and will do whatever practical to ensure your service is up to your standards as well as ours after your service.

I think I forgot something at your car wash, how can I check if it’s there?

Stop in and ask to speak with the manager, we can help you get it back! If that’s not an option, reach out to us via our contact page.

How do I sign up for your text message discount program?

It’s easy! Just text the message “FSCW” to the number 71441 on your cell phone. Make sure you respond to the first message we send to you with a “yes”. If you don’t get a response, check with your mobile service carrier.

How do I unsubscribe from your text message program?

It’s just as easy as signing up! On the phone we send our texts to, text the message “stop” to the number 71441.

Car Wash Process

Isn’t car washing bad for the environment?

Absolutely not! Quite the opposite actually! Professional car washes use far less water, environmentally safe chemicals, and sanitary sewer drainage to safely clean your car (unlike washing your car at home.) Check out our Tunnel Talk Blog Post about “Car Washing and The Environment.”

I have a vinyl wrap on my car. Will it be safe to wash at your car wash?

FSCW cannot “guarantee” any aftermarket parts added to your car, including vinyl wraps. However, any professionally installed wrap should be just fine. We do not use high pressure over the whole car, nor do we use harsh chemicals, something that will hurt a wrap.

Are you a touchless car wash? My dealership told me I can only use touchless washes.

FSCW is a soft touch car wash. Touchless car washes use harsh chemicals to “burn” the dirt off your car, then high pressure to blast it away; neither are safe for your vehicle’s finish! They also don’t do a good job removing all the surface contaminants. FSCW only uses closed cell foam on our state-of-the-art equipment combined with the latest technology in safe car washing chemicals to safely remove soils from your vehicle without any worries of damaging or scratching your vehicles finish. Check out this article we wrote on our Tunnel Talk Blog, “Soft Touch vs. Touchless Car Washing.” FSCW has been a family owned and operated business in Milwaukee for over 30 years, and we have been voted Milwaukee’s best car wash since 2002 by Milwaukee Magazine. Your dealership is great at selling cars, we are the experts in keeping them clean. 😉

Do you offer hand washing? I only hand wash my vehicle because it’s the safest.

While FSCW does offer hand washing services, we recommend against it (provided your vehicle can fit through the car wash safely.) This is because hand washing your car with a mit or sponge traps the dirt you are cleaning in and underneath it while you rub the surface of your car, causing very fine scratches in your paint.

How often should I wash my car?

Whenever it’s dirty, or at a minimum once a month for a regularly driven vehicle. This way you are keeping all surface contaminants from sitting on your vehicle for a length of time and applying a coat of wax on your car. There is no such thing as washing your car too often. For more information on this, check out our Tunnel Talk blog post “How Often Should I Wash My Car?”

Can a dually fit through your car wash?

Unfortunately, duallys do not fit; but we can hand wash your dually for you!

You close in the winter time, right? It’s not safe to wash your car in the winter time when it’s below freezing.

Winter is our busiest season! Modern vehicles do not have freezing issues like they did 50 years ago. Since FSCW uses a low-pressure washing process, and we towel dry your car in our heated facilities. This means your car leaves the car wash clean and dry before it freezes!

My dealership applied a premium surface protectant that I paid hundreds or even thousands of dollars for and told me I do not need to ever wax my car.

While the coating you had put on your car was a good, its little more than a decent wax that lasts little more than 6 months. The extra money you paid for was the warrantee that you got with the product incase your clear coat were to become defect. All vehicles benefit from the wax applied to your car in the car wash or in our detail shop. There is no chance of damage, voiding your vehicle’s warrantee, or negatively altering your vehicle’s finish. The wax protects your finish, keeps your car cleaner for longer, and visibly enhances its shine.

I have a ceramic coating on my car. Can I wash it at your car wash safely?

Absolutely. Ceramic coatings are tough (that’s why you got it right?) and a car wash will not hurt it or remove it.

Car Wash Packages

What is included with the Economy Wash?

Our economy wash includes a soft touch car wash, and air blow dry. We do not hand prep, or hand towel dry the car. This service costs $5.00 including tax.

What is included with the Basic Wash?

Our Basic Wash includes hand prep, a soft touch wash, clear coat wax, and hand towel dry. This service costs $8.00 including tax.

What is included with the Better Wash?

Our Better Wash includes hand prep, soft touch wash, triple foam conditioner, underbody flush, polyshine max, clear coat wax, and hand towel dry. This service costs $14.00 including tax.

What is included in the Best Wash?

Our Best Wash includes hand prep, soft touch wash, triple foam conditioner, underbody flush, machine applied wheel cleaner, polyshine max, weather guard, clear coat wax, machine applied tire shine, and hand towel dry. It also includes a free five day rewash ($8.00 value) that can be used on any vehicle. This service costs $18.00 including tax.

Car Wash Services

What is Hand Towel Dry?

We hand towel dry the exterior of your vehicle with commercial grade 100% cotton terry towels. This service is included with the Basic, Better, and Best car washes. Freshly washed towels are used on every car. This means our towels are washed after each car they touch or if they become contaminated by touching the ground or get too wet/dirty while drying a car. 

What is the hand prep?

Hand prep is what we do by hand before your vehicle goes through the car wash. We remove all bugs and excessive dirt in the summer and remove all snow and ice in the winter. It’s important to get these debris off before the automatic car washing process. This service is included with the Basic, Better, and Best car washes.

What is the Tire Shine?

The Tire Shine is a high-quality water-based tire shine that’s easy on your tires, as well as on the environment. It is mechanically applied in the automatic car washing process. This service is included with the Best car wash.

What are your car wash brushes made from?

The brushes are made from a closed cell foam called Envirosoft. This foam does not hold on to dirt or water and is constantly flushed with a lubricating soap and water solution that safely helps the brush clean your car.

What is the machine applied rim and tire cleaner?

The machine applied rim and tire cleaner is a powerful cleaner that emulsifies manmade soils such as break dust and road tar. This service is included with the Best car wash.

What is the Presoak Soap?

The presoak soap is a gentle foaming soap containing a citrus solvent. Emulsifies road film and oils for bright chrome and clean auto glass. This service is included with the Economy, Basic, Better, and Best car washes.

What is the Triple Foam Conditioner?

A high foaming conditioner that helps adjust the pH level of your vehicle’s surface, allowing it to better accept and retain the wax and sealers applied at the end of the automatic car wash. This service is included with the Better and Best car washes.

What is the Underbody Flush?

A low pressure, clear water rise designed to remove light soils and debris such as sand and salt. This service is included with the Better and Best car washes.

What is the Ploy Shine Max?

Poly Shine Max is a premium wax consisted of 3 engineered and bonded compounds, which is formulated to produce a long-lasting showroom shine. This service is included with the Better and Best car washes.

What is Weather Guard?

Weather Guard is a silicone fortified micro-coating with UV protection that offers extended water repellency and helps combat the effects of sun, acid rain, salt, and dirt on your vehicle’s surface. This service is included with the Best car wash.

What is the Clear Coat Wax?

The Clear Coat Wax is a sealer and drying agent that seals and protects your vehicle as well as helps it come dry at the end of the car wash. This service is included with the Basic, Better, and Best car washes.

Wash Add On Products and Services

What is the Interior Touch Up?

This service is a quick interior cleaning that consists of a light passenger area vacuuming, quickly blowing out the center console with compressed air, cleaning interior passenger area windows, dusting of the dashboard, dusting of the steering column, and drying the door jambs. This is not a detailing service, and is designed to maintain a regularly cleaned car. This is an Add On service that is not included in any exterior car wash package, and must be added on to any package. This service costs $8.00 including tax.

What is hand finished rims and tires?

This service is a hand touch up of cleaning and dressing of the rims and tires that is preformed at the end of the wash process. This service is handy if your wheels have excess break dust or soil on them. This service will not remove corrosion or tarnish from rims. This is an Add On service that is not included in any exterior car wash package, and must be added on to any package. This service costs $6.00 including tax.

What is mat washing?

In this service we remove the floormats from the vehicle. The mats are pressure washed, extracted with a wet vac, and returned to the vehicle. This service requires additional dry time for the floor mats as they will be damp after they are washed. This service costs $4.00 per mat including tax.

What is Cargo Vacuuming?

Cargo Vacuuming is the light vacuuming of the trunk or cargo space of the vehicle. This area of cleaning is separate from the passenger area vacuuming included in the Interior Touch up add on. Cargo vacuuming costs $4.00 including tax.

What is Passenger Area Vacuuming?

Passenger Area Vacuuming is a light vacuuming of the interior of the vehicle anywhere people can sit. This service is designed to maintain a regularly cleaned vehicle. This is not a detailing service; pet hair will not be removed with this service. This service is included in the Interior Touch Up add on.

What is light interior dusting?

Light interior dusting is a fast and efficient service designed to dust your dashboard, steering column, and door panels. This service is included in the Interior Touch Up.

What is the center console blow out service?

This service is a quick “air dusting” of your console using compressed air. This removes loose debris from cup holders and console. This service is included in the Interior Touch Up.

Full Detailing / Express Detailing

I dropped my car off at for detailing, how much longer until it is ready?

The manager on duty should have given you an estimated pick-up time at drop off, and they will be calling you as soon as your vehicle is ready. At this time, we are still working on your vehicle and do not have a guaranteed time for its completion. If you would like a better estimate, stop in the location you dropped your vehicle off at, and you can speak to the manager directly.

What is a seat shampoo?

A seat shampoo is a dealing service that you can add to any wash package. After your car wash, we move your vehicle into our detail shop, and shampoo the seats of your car. We remove most stains, dirt, and salt build up. If you have leather seats, they will be cleaned and conditioned. This service takes about an hour to complete, costs $45 with the purchase of any wash package, and requires additional drying time after the service is performed.

What is a hand wax?

A hand wax is a detailing service that you can add to any wash package. After your car wash, we move your vehicle into our detail shop, reclean the exterior of the car (removing anything the car wash could not), and apply a carnauba paste wax to the exterior of the vehicle. After the wax cures, we remove the excess with a microfiber towel leaving a protective carnauba wax shell on the exterior of your car. This service takes about an hour to complete, and costs $45 with the purchase of any wash package.

What is a headlight restoration?

A headlight restoration is a detailing service that you can add to any wash package. After your car wash, we move your vehicle into our detail shop and machine polish the lenses of your headlights, removing any oxidation or contaminants from the exterior of the lenses. This service takes about an hour to complete, and costs $45 with the purchase of any wash package.

What is an engine compartment clean and dress?

An engine compartment clean and dress is a detailing service that you can add to any wash package. After your car wash, we move your vehicle into our detail shop and apply a degreaser to the surface of your engine and components under the hood of your vehicle. We then pressure wash the engine compartment and apply a water-based dressing afterward. This service takes about an hour to complete, and costs $45 with the purchase of any wash package.

How long does a detailing package take?

It really depends on the level of cleaning and availability in our detail shop. For a time estimate, check with the manager of the site at drop off.

How do I make a detailing appointment?

To make a detailing appointment, either stop in a FSCW location, call 262-CAR-WASH, or visit our website, www.FSCW.us.

Do I need an appointment for a Full Detail or an Express Detail?

While you do not need an appointment for an express detail, it doesn’t hurt to make one in order to get a time that works for you. Occasionally our detail shops get too busy to accommodate an express detail immediately, and there could be a wait. We complete express detailing on a first come first served basis. Full detailing requires an appointment in most cases, but you can always stop in to see if there is an immediate opening.

I got my carpets, seats, and/or floormats shampooed and they are still wet, what now?

It’s important to follow the drying instructions to prevent a mildew like smell from forming in your car. The most critical thing to do is make sure your mats are out of your vehicle, and leave the windows cracked open to allow the wet interior to “breath.” (floormats can be placed outside in the sun during summer months or in your home during winter months.) This process may work well on hot dry days or may not work well on cold wet days. To expedite this process, keep your mats out of your car, leave the windows slightly open (about 1”) and let the car idle with the heat running on full. The hot dry air from your car’s heater will bake any moisture out of your car. WARNING: It is important to make sure your vehicle is idling in a well ventilated, safe space to prevent carbon monoxide poising or an unwanted person to operate your vehicle. We can even preform this step for you.

My car was shampooed a few days ago, and there is a mildew like smell in it now. How can I fix this?

Bring your vehicle back in to us, we can fix the issue for you. It is likely that the drying instructions were not followed correctly or completely.

I have a bad smell in my car, can you help?

Absolutely! Check out our Full Interior Detailing Service and add a Wipe Out Odor Eliminator service.

What is an express interior detail?

An express interior detail is a detailing service that you can add to any wash package. After your car wash, we move your vehicle into our detail shop, and use compressed air to clean the cracks and crevices of the inside of your vehicle. We vacuum your car with a crevice tool and wipe down all the hard surfaces. This service takes about an hour to complete, and costs $45 with the purchase of any wash package.

What is a carpet shampoo?

A carpet shampoo is a dealing service that you can add to any wash package. After your car wash, we move your vehicle into our detail shop, and shampoo the carpets of the passenger area of your car. We remove most stains, dirt, and salt build up. All your floormats are also cleaned with this package. This service takes about an hour to complete, costs $45 with the purchase of any wash package, and requires additional drying time after the service is performed.

Club Memberships

Can I buy a club membership without automatic billing?

Yes! We offer six-month memberships that do not have auto billing.

I purchased a monthly membership and want to know if my monthly dues have been taken out of my account, so can I see if my membership is still active?

Stop in any FSCW location and ask to speak with a manager to see if your membership is still active. You can also check your credit card statement to confirm your dues have been deducted. We charge your account on the anniversary date of your subscription (the day of the month that you signed up.)

I bought a club membership; how do I cancel or change it?

To cancel a club membership, simply visit the location you purchased it at, and ask to speak to the manager.

My vehicle or credit card information has changed, and I have a monthly car wash membership, how do I update this information with FSCW?

To update club membership information, simply visit any FSCW site and ask to speak with a manager.

Do you keep my credit card on file with my club membership, and can you see my credit card information?

While FSCW does keep your credit card on file in our system, it is highly encrypted, and cannot be seen by us. We keep it on file, so we can bill your club membership and you can use it for paying for services and upgrades to your wash. FSCW is 100% PCI compliant with your credit card information.

Prepaid Car Wash Package (Book)

Can I use my prepaid car wash package on any car?

Prepaid car wash books are redeemed with the barcode on the receipt that you get after purchasing or redeeming a prepaid wash book. All we need is the code on that receipt to redeem a wash book from your account!

I have a prepaid car wash package (book), how do I find out how many washes I have left on my account?

To check the status of your prepaid car wash package, visit any FSCW location and ask to speak to the manager.

I had my car detailed inside and out and they did a beautiful job. I think some of the negative reviews on detailing must be about expectations. An express detail does not mean you receive a full detail. If you pay for a full detail, you get a full detail. The staff was also extremely courteous. No complaints here.

- Paul

Every time I bring my Audi here I have no issues whatsoever. They are very thorough and even wipe down every spoke of my wheels. The Works Wash is a great value and the Rain-X total vehicle shield protects the entire car, not just the windshield. It makes the water (and dirt) slide right off of my car. My favorite air freshener is the Arctic Ice and I recommend it. The free 5 day rewash is an added bonus.

- Raja

I don't have anything negative to say since this place has always delivered and this is the best car wash in the area.

- Gleb

Took my girlfriend's car here to have they interior and exterior clean before she sold her car, they did an awesome job. Made her car look like new. Very pleasant employees. Highly recommended.

- Myles

Managers are on top of it, so are the other workers. Great pre wash to get the bugs, and a nice dry at the end. Buy a wash package for a good deal, it's just a couple bucks more per wash than the touch-less drive thru that just gets your car wet :)

- David

My KIA Sportage is 9 years old, after an interior detailing it looks brand new! FSCW always does an awesome job!

- Patricia

Staff was very friendly and helpful. The wash itself was exactly what I expected and they were a lot quicker than I expected as well which made for an added bonus! I was in a hurry and they were able to get me in and out without sacrificing quality or missing any spots on both the initial cleaning, and the fee 5-day rewash!

- Eugene

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