FSCW Company Policies
CLEAN CAR GUARANTEE
We aim to please! If for any reason you are not satisfied with your service, please let us know before you leave! Otherwise, return to any FSCW location within 48 hours of your visit with a copy of your receipt. We will check our work with you and redo your service if needed.
RIDING THROUGH THE CAR WASH
FSCW encourages all of our customers to stay in their vehicle and ride through the car wash during their service. We do this to ensure that we can offer all of our customers the fastest, most efficient service possible at the best price. Our trained staff make this fast, safe, and easy.
TIPS FOR EMPLOYEES
While tips are greatly appreciated by our hard-working staff, tipping is not expected and is completely voluntary. Please tip only if you are 100% satisfied with your service. Should you wish to tip our car wash production crew, place your cash tip in the tip box at either end of the car wash production line. Your tip is split evenly among the car wash production staff at the end of the day based on their hours worked. If you received a detailing service and want to leave a tip, we encourage you to tip your detailer directly. FSCW does not keep any of the tip money, as 100% of all tips go directly to our staff.
FSCW is a cashless business. This means that we only accept debit and credit cards as forms of payment for our services. (We will also accept checks for payment on Fleet Accounts sent to our P.O. box.) Along with being a more honest way to do business, it allows us to be much faster, safer, and spend more of our time with our customers. It takes hours of our staff's (and mainly managers) day to handle all the aspects of cash management. Our company does thousands of transactions every day, and the math doesn't make sense to accept cash.
Think about it like this: In the past, our site managers would easily spend 2 hours a day out of their 10-hour shift on just cash management. This means making bank runs, doing change orders, and reconciling cash took up 20% of their day when instead that time could have and should have been spent with our customers and employees.
Cashless businesses are a trend you are seeing sweeping the nation and our community. Local companies big and small are going cashless: Fiserv Forum (the Bucks arena), Goddess and the Baker, and Fresh Fin Poke are all local, good companies who run cashless businesses too! Think of all the online retailers like Amazon, Netflix, and eBay that are cashless. Those are great companies, and FSCW should not be an exception! As a matter of fact, we were just voted "Greater Milwaukee's Best Car Wash, 2019" by the Milwaukee Journal Sentinel; all while being cashless.
UNLIMITED WASH CLUB MEMBERSHIPS
Club Members get extra perks like:
- Half Off Detailing on their club car
- Lava Bath Treatment with each wash
- Air Freshener with each wash
- Dash Wipe with each wash
- Bonus Points issued monthly
*You must be an active Wash Club Member to receive these discounts. Economy memberships do not qualify for Perks. Legacy memberships may not qualify for Bonus Points.
Bonus Points are awarded monthly at membership renewal. One Bonus Point is equivalent to $1.00 and can be used for upgrades when you redeem your membership. Points roll over month-to-month, do not expire, and are valid on active memberships only. Bonus points have no cash value.
UNLIMITED CLUB TERMS
Unlimited Clubs are valid only on a per vehicle basis with an Unlimited Club bar code sticker attached to the driver's side window of your vehicle's windshield. This membership allows you to wash an unlimited amount of days in the month, up to once per day.
CREDIT CARD TERMS
As a credit card club member, YOU UNDERSTAND THAT YOUR CREDIT CARD WILL BE AUTOMATICALLY CHARGED EACH MONTH until your Club is canceled or terminated. No prior notification of this charge will be provided unless the amount of the charge changes by more than 25%. Should your credit card information change, please update it HERE. Failing to do so may limit your ability to redeem your Club. If you purchased 6 months of your club membership upfront without auto billing, your purchase is not refundable.
Cancellations must be received at least 5 business days prior to your next billing date, otherwise, you will be charged an additional month. To cancel, please visit our website HERE.
ALL WASH CLUB TERMS
Clubs may be redeemed at any FSCW location during normal business hours. FSCW reserves the right to close stores due to weather, holidays, equipment maintenance, and/or store upgrades. Should your vehicle information change, please inform FSCW as soon as possible HERE on our website. Failing to do so may limit your ability to redeem your Wash Club. Wash Clubs cannot be combined with any other discounts, specials, or promotions. Clubs are based on license plate numbers, RFID tags, and/or barcode stickers. If your license plate number or vehicle changes, please inform FSCW. Switching license plates from one vehicle to another or tampering with your plate, RFID tag, and/or barcode sticker is strictly forbidden. Doing so will void your Club without a refund. FSCW reserves the right to cancel or modify this program or your Club at any time for any reason.
REMINDER OF AUTOMATIC BILLING
Your credit card will be charged every month on the anniversary date of your club purchase until you cancel. If you wish to sign up for a membership without auto-billing, you may do so with a 6-Month plan.
FSCW takes damage claims very seriously. The first thing we want our customers to know about damage allegations is that we are an honest and reputable family-owned and operated company. If we are responsible for any damage caused to your vehicle, we will pay to have it fixed. Period. We are a licensed, insured, and bonded business. We greatly care about our reputation with our customers and our community.
There are some instances, however, that alleged damages are not the fault of FSCW. In the case of a damage allegation, please always take into consideration the following, as we will:
- Was there previous damage to the vehicle?
- Is the vehicle 10 years old or older?
- Was the vehicle normally operated by our staff?
- Did the car wash equipment normally operate on your vehicle?
- Would the manufacture of the vehicle warranty the damaged part(s)?
- Was the damaged part(s) of the car aftermarket or factory installed?
- Did the vehicle malfunction during the car washing/detailing service?
- Can you prove that the damage was not preexisting to your car washing/detailing service?
CAR WASH DISCLAIMER (Posted at the entrance to the car wash tunnel)
While our car wash is very safe, we ask that you take responsibility for the following:
- Automatic windshield wipers turned “OFF”.
- Floormats unclipped prior to cleaning.
- Non-factory installed parts on your vehicle.
- Removing or retracting antennas.
- Closing your sunroof and windows.
- Folding your side-view mirrors in.
- Removing valuables prior to your service.
- Parts or components that are outside of, or no longer warrantied by the manufacturer.
- Vehicles that are over 10 years old, have loose parts or have had previous damage.
WHAT TO DO IF YOU HAVE A DAMAGE ALLEGATION
If you have damage to your vehicle and are alleging that it was caused by FSCW, please return to the site you visited as soon as possible with the damaged vehicle. Speak to the manager or crew leader on duty, and explain what happened, and how it happened. The manager/crew leader will inspect your vehicle with you. If we cannot agree that the damage was not caused at the fault of FSCW, we will take pictures of the damage, and issue you a damage claim. This claim will have the manager’s contact information, your contact information, a description of the damage, your allegations of where, when, and how the damage happened (filled out by you), and finally a “next steps” section that will include when the manager will follow up with you after we conduct a further investigation of the allegations.
Theft is something that we at FSCW take extremely seriously. We completely understand the faith that you have in our company when you visit one of our facilities for a vehicle cleaning service, and we will do everything in our power to preserve it, especially when it comes to your valuables. All of our facilities have closed-circuit surveillance systems that record the activity of our employees. We also have a whistleblower hotline that pays a $100 reward to any member of our staff that reports unethical, illegal, or policy infringing actions; including theft. Our employees are regularly and randomly drug tested, and understand our zero-tolerance policy toward theft. As stated, FSCW has a zero-tolerance policy on theft. No matter how small, we will investigate any and all allegations. Should we find any of our staff guilty of theft (even of one penny), that employee is immediately terminated, we will call the police to have them prosecuted to the fullest extent of the law. While FSCW does not have any major or consistent issues with theft, we always recommend that you remove your valuables from your vehicle prior to your cleaning service.
WHAT TO DO IF YOU HAVE A THEFT ALLEGATION?
If you have a theft allegation against FSCW, please return to the car wash facility as soon as you realize something has gone missing and speak with the manager. The more time that elapses between your allegation and speaking to us, the less chance we have to prove or disprove the allegation. Often, we can check your vehicle with you when you come back, and we can find the missing item. If we cannot find the item, we will conduct an internal investigation concerning your allegation. The police will be contacted if we find any evidence of theft. Any employees associated will be terminated, and FSCW will replace your item(s).